Warranty StatementUpdated 6 months ago

At inD aquatics, we want to ensure we provide great service to our customers. For this purpose, we have prepared a Warranty Statement to inform you of our procedures and how we intend to handle warranty requests. Please note that the following statement applies only to individual customers.

To ensure a smooth process for warranty support, please keep your purchase receipt, invoice, and other relevant paperwork for your inD aquatics product as proof of purchase for any future service inquiries. This will help us provide fast and efficient service in case of a warranty claim. Please note that only purchase receipts issued by inD aquatics or distributors authorized by inD aquatics are valid for warranty. All refunds, returns, and replacements will only be processed after the original products have been received and inspected at our local warehouse.

Any warranty case must be submitted via our official support page. Please note that all return requests must be submitted to our official customer support first and the package must be returned to our designated address, otherwise you could be liable for the loss of the returned items. Any return that has not been confirmed and monitored by customer support might be lost.

Documentation needed for a warranty service:

• Purchase receipt, invoice, and other relevant paperwork.
• A brief description of the product issue along with clear evidence of its presence (e.g., photos, videos, and log files where relevant). 

The following policy terms will not affect any other rights you are entitled to under the applicable laws of your state or jurisdiction.

If the product is purchased on a 3rd party website or via other purchasing channels such as a retail purchaser (“Resellers”), you shall follow their individual return and exchange policies.