Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.

Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.

Can I edit or add anything to my order?

Orders can be canceled within 2 hours, provided you have not yet received shipping notification. Please email our team with your cancellation request as soon as possible. You will receive confirmation of your cancellation if we’re able to make it hap

Orders can be canceled within 2 hours, provided you have not yet received shipping notification.Please email our team with your cancellation request as soon as possible.You will receive confirmation of your cancellation if we&#x2019;re able to make it happen.After this period, we may not be able to cancel your order as it might already be in processing or shipment.If you have already received an shipping confirmation email, it may be impossible to cancel your order. However, you can always request a return or exchange once your order arrives.

What is your cancellation policy?

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Back to inD aquatics

inD aquatics

Order Changes and Modifications

Getting Started Video

Unboxing

Pre-Use Rinse

aF4 Placement and Orientation Considerations

UI Programming:  Feed Time Setting

UI Programming: Feed Quantity

UI Programming: Temperature

UI Functions: Feed Now and Auto-Clean

Loading the aF4 and Food Preparation Techniques

Maintaining your aF4

aF4 Initial Setup

Food Prep Video Guide

RSW Technology: What is it?

Helpful Tools for Food Prep

Slurry Dilution Guide

aF4 Quick Load

aF4 Max Fill Instructions (50 Cubes!)

Maximum Duration Considerations

Sheet Food Preparation

Additive Use

21 Day Freshness Disclaimer

Tips and Tricks

aF4 Food Preparation Guide

aF4 - Automated Frozen Fish Food Feeder

aF4 Cleaning Video

aF4 Self Cleaning System

Auto-clean Function

Cleaning Tablets

Auto-Clean Setup

Auto-Clean Process

Cleaning Disclaimers

Deep Cleaning Guide

aF4 Maintenance

Connection

Adding the aF4 Output in Hydros™

Creating the aF4 Schedule in Hydros™

Manually Triggering a Feed Cycle in Hydros™

Hydros 0-10v Setup Video

Coralvue Hydros

0-10v aF4 Neptune Apex Setup Video

Identifying the Correct 0-10v Port

Basic Coding and Scheduling in Apex Fusion™

Manually Triggering a Feed Cycle in Apex Fusion™

Neptune Apex

1-10v Setup Guide

GHL Profilux

Smart Controller Setup (0-10v) Setup Guides

Techweave Sleeve Installation Video

Installation Considerations and Required Tools

Prep the Installation Surface

Install the Shelf

aF4 Shelf

aF4 Accessories

inD connect Quick Start Guide

inD connect Siri Integration Guide

inD connect Alexa Integration Guide

inD connect Google Home Integration Guide

inD Connect

Product Guides

What do I do if my item(s) arrives damaged?

What if my package gets lost or arrives damaged?

Do you ship worldwide?

What is your shipping policy?

My order was marked delivered but it’s not here.

Shipping

How do I make a return?

How do I start a return?

When will I get my refund?

What’s your return policy?

Returns

Warranty Statement

Warranty / Repair Policy

Warranty Claim Instructions

inD aquatics Warranty

How much food does the aF4 hold?

How long can the aF4 keep food fresh?

Is it compatible with smart controller "X"? Neptune Apex, GHL Profilux, Coralvue Hydros...

Is it WiFi compatible? Do you have an APP?

How much power does it consume to operate?

I have a screen top on my aquarium, what size hole do I need to cut in it to accommodate the feeding tubes?

What are the temperatures for each setting on the aF4?

Brand new aF4: Not Feeding or no flow out of the gray tubing?

My aF4 is not powering on - there is a solid red light, but nothing happens when I press it.

My aF4 has a red blinking light.

Self Help and Troubleshooting