Every aF4 is backed by a 1-year warranty(+1 month grace period) covering manufacturing defects and component failures under normal use conditions. The warranty covers defects in materials and workmanship, including failures of the following component

<p>Every aF4 is backed by a 1-year warranty(+1 month grace period) covering manufacturing defects and component failures under normal use conditions.</p><hr><h2 id="what-is-covered">What is covered</h2><p>The warranty covers defects in materials and workmanship, including failures of the following components under normal operating conditions:</p><ul><li>Solenoid assembly</li><li>Fan and cooling system</li><li>PCB and electronics</li><li>Power supply</li><li>Pump</li></ul><p>If your unit develops a fault that is not the result of physical damage, misuse, or improper installation, it is covered.</p><hr><h2 id="what-is-not-covered">What is not covered</h2><p>The following are not covered under warranty:</p><ul><li><strong>Physical damage caused by the user</strong> &#x2014; including drops, impacts, water ingress from improper installation, or damage from operating the unit in unsuitable conditions</li><li><strong>Damage from improper installation</strong> &#x2014; including failure to follow setup instructions, incorrect power supply use, or salt mist exposure from inadequate ventilation in sump cabinets</li><li><strong>Consumable wear items</strong> &#x2014; tubing, cleaning tablets, and other items that wear through normal use are not covered under warranty. See our <a href="https://indaquatics.gorgias.help/en-US/replacement-parts-guide-5452456" target="_blank" rel="noopener noreferrer">Replacement Parts Guide</a> for ordering information</li></ul><hr><h2 id="warranty-period">Warranty period</h2><p>The aF4 is covered for <strong>13 months</strong> from the date of purchase &#x2014; 12 months standard plus a 30-day grace period.</p><p>The warranty period begins on the date of purchase, not the date of first use. Keep a record of your purchase date.</p><hr><h2 id="how-to-make-a-warranty-claim">How to make a warranty claim</h2><p><strong>Step 1 &#x2014; Gather the following information:</strong></p><ul><li>Your order number (if purchased directly from inD Aquatics) or proof of purchase (if purchased from a retailer)</li><li>The serial number of your unit &#x2014; found on the sticker on the underside of the aF4</li><li>A clear photo or short video demonstrating the fault</li><li>A brief description of the issue, when it started, and any troubleshooting steps you have already tried</li></ul><p><strong>Step 2 &#x2014; Contact us:</strong><br>Submit a support ticket via email directly at <strong><a href="mailto:fixit@indaquatics.com">fixit@indaquatics.com</a></strong></p><p><strong>Step 3 &#x2014; We&apos;ll take it from there:</strong><br>Our team will review your claim and respond with next steps. If the claim is approved, inD Aquatics covers the cost of return shipping. We will repair or replace the unit at our discretion and return it to you.</p><hr><h2 id="purchased-from-a-retailer">Purchased from a retailer?</h2><p>The 13-month warranty applies regardless of where you purchased your aF4. If you bought through a retailer, simply provide proof of purchase (a receipt or order confirmation) along with your serial number when submitting your claim.</p><hr><h2 id="tips-for-a-smooth-claim">Tips for a smooth claim</h2><ul><li>Keep your order confirmation or receipt somewhere accessible &#x2014; you&apos;ll need it if you ever make a claim</li><li>Register your serial number when you first set up your unit so it&apos;s easy to find later</li><li>Check our <a href="https://indaquatics.gorgias.help/en-US/articles/troubleshooting-392570">Troubleshooting</a> guides before submitting a claim &#x2014; many common issues can be resolved without a return</li></ul><hr><h2 id="related-articles">Related articles</h2><ul><li><a href="https://www.indaquatics.com/policies/refund-policy" target="_blank" rel="noopener noreferrer">Returns Policy</a> &#x2014; for non-warranty returns</li><li><a href="https://www.indaquatics.com/pages/support?hcUrl=%252Fen-US%252Fsolenoid-failure-%2525E2%252580%252594-symptoms-and-resolutions-5380602">Solenoid Failure Guide</a> &#x2014; the most common warranty claim</li><li><a href="https://www.indaquatics.com/pages/support?hcUrl=%252Fen-US%252Fpower-issues-%2525E2%252580%252594-troubleshooting-guide-5389298">Power Issues Guide</a> &#x2014; diagnosing power supply problems</li><li><a href="https://www.indaquatics.com/pages/support?hcUrl=%252Fen-US%252Freplacement-parts-guide-5452456">Replacement Parts Guide</a> &#x2014; for consumables and wear items not covered by warranty</li></ul><hr><p><em>Questions about your warranty? Email <strong><a href="mailto:fixit@indaquatics.com">fixit@indaquatics.com</a></strong></em></p>

Warranty Policy

If you are not satisfied with your aF4 purchase, we accept returns within 14 days of delivery under the conditions outlined below. To be eligible for a return the following conditions must be met:. Units that have been used, set up, or are missing or

<p>If you are not satisfied with your aF4 purchase, we accept returns within 14 days of delivery under the conditions outlined below.</p><hr><h2 id="return-eligibility">Return eligibility</h2><p>To be eligible for a return the following conditions must be met:</p><ul><li>The return is requested within <strong>14 days</strong> of the delivery date</li><li>The unit is <strong>unused</strong> and in its <strong>original packaging</strong></li><li>All original contents are included &#x2014; unit, power supply, tubing, tank mount, cleaning tablet, and quick start card</li></ul><p>Units that have been used, set up, or are missing original packaging or contents are not eligible for a standard return. If you have an issue with a used unit, please see our <a href="https://indaquatics.gorgias.help/en-US/warranty-policy-5452463" target="_blank" rel="noopener noreferrer">Warranty Policy</a> or <a href="mailto:fixit@indaquatics.com">submit a support ticket</a> &#x2014; we may still be able to help.</p><hr><h2 id="refunds">Refunds</h2><p>Approved returns are refunded to the original payment method, minus a 10% restocking fee. The restocking fee covers return processing and inspection costs.</p><p>Refunds are processed once the returned unit has been received and inspected. You will receive a confirmation once the refund has been issued.</p><hr><h2 id="how-to-initiate-a-return">How to initiate a return</h2><ol><li>Email hello<strong>@indaquatics.com</strong> within 14 days of delivery</li><li>Include your order number and the reason for your return</li><li>Our team will review your request and provide return instructions if approved</li><li>Package the unit securely in its original packaging and ship it using the instructions provided</li></ol><blockquote><p><strong>Please do not return a unit without contacting us first</strong> &#x2014; unauthorized returns cannot be processed.</p></blockquote><hr><h2 id="purchased-from-a-retailer">Purchased from a retailer?</h2><p>If you purchased your aF4 from a third-party retailer, their returns policy applies. Please contact the retailer directly for return and refund assistance. inD Aquatics is unable to process returns for units purchased through retailers.</p><hr><h2 id="damaged-on-arrival">Damaged on arrival</h2><p>If your aF4 arrived damaged, please contact us within 48 hours of delivery at hello<strong>@indaquatics.com</strong> or via <a href="https://claude.ai/chat/26229da3-050c-4658-9f36-67c67921b97e#">support ticket</a>. Include photos of the damage and your order number. Damaged on arrival cases are handled separately from standard returns.</p><hr><h2 id="related-articles">Related articles</h2><ul><li><a href="https://indaquatics.gorgias.help/en-US/warranty-policy-5452463">Warranty Policy</a> &#x2014; for faults and failures after setup</li><li><a href="https://indaquatics.gorgias.help/en-US/replacement-parts-guide-5452456">Replacement Parts Guide</a> &#x2014; for consumable parts and accessories</li></ul><hr><p><em>Questions about a return? Email <strong>fixit@indaquatics.com.</strong></em></p>

Returns Policy

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inD aquatics

Learn about the inD Aquatics warranty, return policy, and how to contact support. Submit a warranty claim, order replacement parts, or get help from our team.

Policies and Support

Warranty coverage, return policies, and how to get in touch with our support team. Find everything you need to make a claim or order replacement parts.

Product Guides (DELETE)

Quick Start Guide (Video)

What's in the Box / Unboxing

Pre-Use Rinse

Placement and Orientation

How the Self-Cleaning System Works

Getting Started

Auto-Clean & Deep Cleaning Guide

Maintenance Schedule Overview

Tubing Replacement Guide

Fan & Cooling System Guide

Replacement Parts Guide

Maintenance

How the aF4 Keeps Food Fresh — RSW Technology

Compatible Foods and Brands

Food Freshness & Storage Duration

Loading the Reservoir(Quick/Max)

Sheet Food & Large Particle Food Preparation

Tips, Tricks & Additives

Food preparation

Setting the Feed Schedule

Setting the Feed Quantity & Feed Now Function

Temperature Settings

Indicator Lights & Sounds — Complete Reference Guide

Programming your aF4

Freshwater Compatibility Overview

Freshwater Setup

Blinking Temperature LEDs — What They Mean

Solenoid Failure — Symptoms and Resolutions

Over-Temperature Fault — Remedies & Prevention(Flashing LEDs)

Power Issues — Troubleshooting Guide

Food Not Dispensing — Troubleshooting Guide

My aF4 Appears to Be Leaking

Troubleshooting

Neptune Apex Integration Guide

Coralvue Hydros Integration Guide

GHL 0-10v Setup Guide

inD Connect Setup Guide

inD Connect Smart Home Integrations(Alexa/Siri/Google Home)

inD Connect

Integrations

How much food does the aF4 hold?

How long can the aF4 keep food fresh?

Is it compatible with smart controller "X"? Neptune Apex, GHL Profilux, Coralvue Hydros...

Is it WiFi compatible? Do you have an APP?

How much power does it consume to operate?

I have a screen top on my aquarium, what size hole do I need to cut in it to accommodate the feeding tubes?

What are the temperatures for each setting on the aF4?

Techweave Sleeve Installation Video

aF4 Shelf

aF4 Accessories