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Returns PolicyUpdated 20 days ago

If you are not satisfied with your purchase, we accept returns under the conditions outlined below.

Return windows

  • aF4 feeders — 14 days from the delivery date
  • All other products (accessories, replacement parts, consumables) — 30 days from the delivery date

Return eligibility

To be eligible for a return the following conditions must be met:

  • The return is requested within the applicable window above
  • The item is unused and in its original packaging
  • All original contents are included — for the aF4 that means the unit, power supply, tubing, tank mount, cleaning tablet, and quick start card

Items that have been used, set up, or are missing original packaging or contents are not eligible for a standard return. If you have an issue with a used unit, please see our Warranty Policy — we may still be able to help.

Refunds

Approved returns are refunded to the original payment method, minus a 10% restocking fee. The restocking fee covers return processing and inspection costs.

Refunds are processed once the returned item has been received and inspected. You will receive a confirmation once the refund has been issued.

How to initiate a return

  1. Start your request from your account page within the applicable return window
  2. Include your order number and the reason for your return
  3. Our team will review your request and provide return instructions if approved
  4. Package the item securely in its original packaging and ship it using the instructions provided

Please do not return an item without requesting a return first — unauthorized returns cannot be processed.

Purchased from a retailer?

If you purchased from a third-party retailer, their returns policy applies. Please contact the retailer directly for return and refund assistance. inD Aquatics is unable to process returns for items purchased through retailers.

Damaged on arrival

If your order arrived damaged, let us know within 48 hours of delivery. Have photos of the damage and your order number ready. Damaged on arrival cases are handled separately from standard returns.

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