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Self Help and Troubleshooting

Something not working how it should? Check here for answers to some common issues.

Brand new aF4: Not Feeding or no flow out of the gray tubing?

This can be caused by the aF4 being out of service for a period of time (30+ days) and is especially common with brand new aF4s. The technical term for it is "stiction".The solution is quite simple!1. Empty any food that may be in the reservoir and r

My aF4 is not powering on - there is a solid red light, but nothing happens when I press it.

1. Unplug the power supply from the aF4.2. Wait 10 seconds.3. Plug in the power to the aF4.4. Press and hold the power button for 3 seconds. Still nothing?Repeat steps 1-4.  Contact support if the issue persists.

My aF4 has a red blinking light.

The red blinking light indicates that the aF4 detected a temperature fault and powered itself off for safety purposes.This can be induced by incorrect temperature probe placement or by exposing the temperature probe to warm air for a short period of